Monitoring Location

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Can I get alerts when someone wanders away from home?

Yes! Create geozones, circular perimeters, around the addresses. When the GPS SmartSoles® enter or exit these specified areas, the portal sends alerts via email or text. You can customize which caregivers receive which alerts, and you can pause some geozones while others are active.

Unlimited geozones. Unlimited text/email recipients. Range minimum: 200 meters; maximum: 30,000 meters. Customize zone for arrival/departure/both or uncheck all to disable.

Can I track SmartSole from a mobile phone?

Yes, for caregivers who prefer a mobile experience, we offer the Smart Locator App included with your Monitoring Service plan. In addition to the full GTX Corp Monitoring Portal, which offers a suite of features, customizable settings and analytical reports, the Smart Locator app is a quick and easy way to track your loved one from your mobile devices.

Will they feel the insole in their shoe?

Although the GPS SmartSole is noticeably thicker than a typical insole, according to our customer surveys, a majority of wearers do not report any difference in their footwear, and/or finds them to be comfortable. Caregiver Tip: Loosen the lacing/straps of the shoe to allow for the added thickness of the insole.

Where does the GPS SmartSole work?

GPS SmartSoles purchased in the U.S. will work across all 50 states in areas of cellular coverage. You MUST TEST your GPS SmartSole for connectivity when it arrives. If there is not sufficient coverage in your area you may return the GPS SmartSole for a full refund. See full Terms Here.

GPS SmartSole does not track internationally at this time.

What if GPS SmartSole gets wet?

The GPS SmartSole is water resistant! Although the SmartSole should not be submerged for extended lengths of time, it is sealed within the foam material. Use in wet weather, or with typical foot moisture is okay. We recommend only spot cleaning for the care of your GPS SmartSole.

What activities might affect the life of my GPS SmartSole?

GPS SmartSole is not intended for use in high impact activities. Individual durability may vary with physical activity, walking patterns, e.g. gait, and weight (individuals weighing more than 250 lbs may experience decreased product performance or life). Product longevity may also be affected by improper or overcharging, cleaning or handing. Take care not to over-bend the SmartSole when replacing inside the shoe.